Delivery
We are committed to delivering your order as soon as we can. However, due to current circumstances deliveries may take longer than usual Standard delivery.
- Standard UK delivery – £8.00
Your goods should arrive within 2-3 working days. - Click & Collect – £ 0.00
Your goods will be ready for collection the next working day from our salon at 5 Pont Street, Belgravia SW1X 9EJ
Important delivery information:
- We process orders Monday-Friday.
- Working days are Monday-Friday, excluding national holidays.
- We don’t deliver on Sunday or bank holidays.
- If you place an order on a weekend or national holiday, your order will be processed the next working day.
- We will send you an order confirmation email and an email once your order has been dispatched.
- We do not ship to PO Boxes.
- We do not offer international deliveries from this store. Please read our Terms & Conditions for further information.
Returns
Wish to return an item? Please email orders@nevillehairandbeauty.netwe’ll be happy to sort it out for you. We only accept return items if they are still new and the packaging is intact, as it is the same as returning goods. Please read your cancelation rights below.
Terms of Sale
Please read this page carefully before ordering any product. These terms apply to any order you place through our website: nevillehairandbeauty.net . By placing an order through the website you confirm that you have read, understood, and agree to these terms.
Information About Us
This website is operated by Lakemere Green Limited trading as Neville Hair and Beauty (“we”, “us” or “our”) a company incorporated in England and Wales with a registered office at Spitalfields House, Stirling way, Borehamwood, herts, England , WD6 2FX, company number 02072 9759 and VAT number 563 174 245.
Placing An Order
To place an order through the website you can either become an account holder (in which case you need to provide mandatory personal information as noted in our Privacy Policy) or purchase as a guest user. Our Checkout pages will guide you through the steps you need to take to place an order. Please take time to read and check your order. Once you have provided your delivery and payment information you’ll have the option to review your order before you click the “Place Order” button at the end of the process.
By clicking on the “Place Order” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.
The agreement between us will consist of these terms, our Privacy Policy and the information contained in the dispatch email (including the goods you ordered, payment arrangements, the price of the goods including taxes, the estimated time of delivery and delivery charges and your cancellation rights).
Privacy
Our Privacy Policy describes how your personal information will be collected, used and stored by us.
Payment
You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorisation by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.
Delivery
Delivery timescales vary depending on the type of products ordered.
- Standard UK delivery – £3.95
Your goods should arrive within 2-3 working days. - Next Day UK Delivery- £5.95
Your goods should arrive the next day - Local Pick up – £ 0.00
Your goods will be ready for collection the next working day from our salon at 5 Pont Street, Belgravia SW1X 9EJ
Cancellation Rights
If you are a consumer, you may cancel your order without needing to give a reason. This cancellation period begins on the day you order the goods and ends 14 days after the date the goods are delivered to you ( the “Cancellation Period”) This cancellation right does not apply to sealed goods that were unsealed after delivery and that are not suitable for return for reasons related to health or hygiene, such as perishable items.
To exercise your cancellation rights must send us notice of your decision is writing before the end of the Cancellation Period. You do not need to fill out a form. It will be sufficient if your notice identifies the order number and products(s) and states that the order is cancelled to exercise your cancellation rights you must contact us on orders@nevillehairandbeauty.net.
We are not responsible for any breach of these terms caused by circumstance beyond our reasonable control. If we are in breach of these terms, we will only be responsible for any losses that you suffer as a result to the extent that they are natural foreseeable consequence of our breach of these terms. Our liability will not include business losses such as lost data, lost profits or business interruption. This does not affect any liability that cannot be excluded.
Returning Goods
To return goods, please contact us on orders@nevillehairandbeauty.net
Our Liability
We are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. Our liability does not include business losses such as lost data, lost profits or business interruption. This does not affect any liability we have for personal injury or death resulting from negligence or from fraud, or any other liability that cannot be excluded.
General Applicable Law
We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place. You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply. These terms and any agreement between us will be governed by English law and any dispute between us will be subject to the exclusive jurisdiction of the courts of England and Wales.