Blowout to go out!

Introducing
Blowout to go out!

Eat out to help out may have ended but there is no reason for the feel good factor to end.

Book 5 Junior blowdries for £150 and get the 6th one on us.

Offer valid until end of October 2020.

We know just how important it is to keep the feel good factor going, that's why we have introduced the Blowout to go out package until end of October.

You can now book 5 junior blowdries for £150 and get the 6th one on us.

Whether you are staying in or going out, you can do so feeling and looking great!

Offer is valid with Junior stylists only. Booking in advance is advised due to social distancing requirements. Packages can be bought via our reception team on 0207 235 3654.

Ready, Steady, Book!

*Offer available until 31st October 2020.

Introducing Silhouette Slicing

The Silhouette Slicing Technique by Top Colour Director Seniz.

Put down the make-up brushes now, there’s a new form of contouring in hand that’s gone to the head. The Silhouette Slicing Technique by Top Colour Director Seniz.

The technique comes down to total talent and an artistic eye – it’s about shadow placement and a clever use of light and dark tones that throw shadow and light onto her clients face in just the right places. The look isn’t just for models, there’s a colour contouring prescription for everyone, whether applied to highlight a specific area or blended to create a more uniform impression of lightness and depth.

Seniz explains, “ It’s my job to tailor every detail to your unique hair type and natural colour, facial features, skin tone, makeup, clothing and lifestyle."

Silhouette Slicing is a contouring colouring technique that takes into consideration your individual face shape (long, round or square) using a combination of foil highlights placed in an upside triangle with the positioning of different tones and depths to create shadows.

For example, Heart Shaped Faces - “Lighter pieces are woven around the jawline and ears to soften the bottom half of the face. By mixing fine, light tones with depth at the roots, the face takes on a slightly more oval shape.”

Once the contouring around the face is done, Seniz applies foils on the crown to connect the colour of the upside-down triangle with the ends. This creates a colour balance between roots and end. In this case less is always more. The service takes 45 minutes to apply.

The idea behind this service is to enable clients to go blonder without compromising the health of their hair. Bye bye backcombing.

The contour and connection service means that your hair looks blonder, the service is low maintenance and there will be no division of colour when you tie your hair up.

This service is suitable for women who wear their hair wavy. It is not suitable for straight limp hair.

As for achieving a harmonious colour match for your skin tone, put your faith in Seniz and her knowledge on the Redken Flashlift collection.

Seniz goes onto explain, "Everything can be divided into either a ‘cool’ or ‘warm’ spectrum. Cool indicates blue undertones and warm will have intrinsic yellow, so it’s important to identify the correct shade of blonde, red or brunette that will suit your colouring, both in terms of tone and depth. As hairdressers we can create the right colour shade and depth that will ultimately flatter and enhance a client’s beauty, making them look youthful and healthy whether they are wearing makeup or not.”

Silhouette Slicing not only gives you the hair colour that is made specifically for you it will instantly boost your complexion.

Introducing Holiday Hair

The new summer colours inspired by our favourite destinations

Top Colour Director, Seniz Aklan whose colour skills are called upon internationally and with the starlets of London, celebrates her new colour pod at Neville Salon. A safe sleek hub honouring her creative colour techniques that has her truly in demand.

Celebrating this, she launches Holiday Hair, by literally bringing the holiday to your hair. If you can’t or don’t feel like going abroad this summer, don’t worry. With the launch of her 4 top beach destination colours you can look like you’ve been on holiday with sun kissed, glowing and healthy locks.

You can choose to dip your hair into the following hues: Ibiza Golden Hour, Capri Cioccolato, Cote D’Azur Riviera Waves and Corsican Rosa. With Seniz’s artistic approach to colour and her creative colour placement your hair naturally dazzles in natural light. Her holistic technique means hair is nourished during your colour, so hair shimmers with hydration.

Lisa Snowden is a huge fan of the Capri Cioccolato whilst Jaqueline Jossa has dipped her locks recently into the Riviera Waves.

Capri Cioccolato picks up on the idyllic Italy. Rich in colours and texture with a fresh zesty feel a nod to the lemon groves scattered along the coast line. Seniz manages to mix chocolate browns with fresh lemon. This is a canny mix of 1/3 highlight and 2/3 lowlight – The placement depends on the haircut and style and how the hair is worn on a day to day basis.

Ibiza Golden Hour pays homage to the heavenly balmy golden rays towards the end of your beach day. Where the tunes begin to kick in but there is more relaxing to be done. Golden honey hair is what Seniz has created. Ibiza Golden waves is a beautiful blended ombré with a hairvenly honey base to achieve a new look. Ombré is achieved by backcombing the hair – Roots remain untouched – Low maintenance look

Cote D’Azur Riviera Waves creates a movement of waves in the hair with her clever colour placement. Seniz darkens the roots to give more body to flat limp hair and then the art is in her hand painting dimensions into the lengths of the hair using hair thumb and index.

Corsican Rosa - The softest pink with an undertow of butter yellow. Seniz goes to work on the lower base with bleach in foil mixed with hydrating Olaplex applied to mid lengths and ends depending on the quality of your roots. This is followed by root bleach and a deep hydrating olaplex treatment all over for added shine . The application on mid lengths and ends were applied in slices for even colour distribution.

If you can’t face the flying this year don’t worry you can still look hairvenly.

Summer Haircare Tips

Neville Summer Haircare Tips

With most people’s impeding departure to sunnier destinations, we thought we would pull together a list of invaluable haircare tips to see you through your holiday. After all, you have just come out from three months lockdown and have only just started to feel like yourself again. So, to avoid a repeat of lockdown locks here are 5 easy to follow tips to ensure you don’t compromise the health of your hair whilst on holiday:

1. Protect your hair

We’ve become pretty savvy when it comes to our skincare regimen and most of us know the importance of wearing UV protection daily regardless of the weather, yet we tend to overlook the importance of protecting our hair. Believe it or not, the effects of prolonged sun exposure on the hair are very similar to those on the skin. Left unprotected, the pesky rays can cause havoc to your tresses and not only for those who colour or bleach their hair. Hence why our hair can often feel brittle and lifeless when we return from holiday. To prevent damage for occurring, we recommend making hair SPF your new beach bag staple.

Our favourites:

Aveda Suncare Oil
Shop here

Kerastase Huile Sirène
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Kerastase Creme UV Sublime
Shop here

2. Accessorise

One of the biggest challenges our hair faces during sun exposure, aside from the obvious UV damage, is loss of moisture. By wearing a hat or head scarf you help your scalp retain moisture which is paramount for healthy hair. We all the more, recommend using accessories as a wind shield, particularly if you are planning to spend your summer island hopping around Greece, as those big gusts of wind could quickly turn your beach waves into unwanted matted locks.

Our favourites:

Yozusi Saray Hat
Shop here

Maison Michel Big Kate Hat
Shop here

3. Air Dry

Use this downtime to give your hair a break too by avoiding or reducing the use of heat appliances. During summer your hair will be exposed to substantial heat, so it’s a good opportunity to embrace your natural look. There are some great products on the market that can help you get the best out of your natural hair; whether you are seeking to define a curl or simply add some volume the combination of good product and letting your air dry au naturel will prevent damage.

4. Switch styles

If you are a fan of the tight pony, now is the time to switch things up. During summer your hair will be dry from the heat so it’s the perfect opportunity to try looser styles like a braid or top knot. Looser styles will prevent the hair from pulling and breaking. Also, consider your choice of ties. We are currently big fans of silk ties which prevent tugging and breakage. You can read about the effects of hair ties on hair in our previous blog post here.

Our favourites:

Slip Silk Tie
Shop here

5. Condition your hair

It’s evident that from the points above your hair will suffer from lack of moisture when exposed to heat, that’s why it’s very important to treat it with care and provide it with some extra TLC. Nothing beats a good conditioning mask after your usual shampoo and conditioner routine. Using a conditioning mask will restore the moisture in your hair as well as add shine to your lengths.

Common Hair Problems Debunked

Common Hair Problems Debunked

Regardless of any of our hair concerns, we all aspire for the same thing and that’s having great looking hair. With that in mind, we’ve picked out some of the most common hair concerns and how to overcome them the Neville way.

1. Dandruff

Dandruff is a scalp condition that causes flaky particles of skin to detach and linger on your hairline and clothes. Often embarrassing and difficult to treat, dandruff can also be triggered by stress or a poor diet. There are various ways to treat dandruff, but if this is a recurring problem you should seek medical advice. For those suffering from mild dandruff we recommend using Kérastase Specifique Bain Anti-Pelliculaire. Infused with Zinc Pyrithione and salicylic acid, this shampoo cleanses and eliminates impurities from the hair and scalp by targeting the bacteria responsible for dandruff and purifying the scalp of sebum known to cause dandruff. Visible flakes are removed for up to 8 weeks for both oily and dry dandruff. The shampoo can also be used in conjunction with the Kérastase

The shampoo can also be used in conjunction with the Kérastase Anti-Dandruff Scalp Treatment which restores the visible quality and suppleness of the scalp, while protecting against oxidative stress. This treatment leaves the scalp feeling soothed and diminishes itchiness due to dryness and redness.

Kérastase Anti-Dandruff Shampoo
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Kérastase Anti Dandruff treatement
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2. Hair Loss

Hair loss although frequently associated as a problem faced mostly by men, is also a common issue for women. Men’s hair loss often presents itself as a balding pattern whereas women experience a decrease in volume and increased shedding. The causes vary but can often be linked to stress, hormonal changes, menopause and daily aggressors. We recommend investing in a water filter for your shower which can help reduce the amount of lead and zinc that your hair is exposed to. In addition, you should try switching up your haircare routine. We love the new Kérastase Genesis Range which is formulated for weakened hair, prone to falling due to breakage. Enriched with Edelweiss Native Cells, Ginger Root & Aquaxyl this shampoo gently clarifies and helps reinforce fibre to reduce the risk of hair-fall due to breakage. Finally try and avoid heat appliances when possible.

Kérastase Genesis shampoo
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Vitaclean Shower Filter
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Kérastase Genesis Masque
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3. Dry Hair

Over washing your hair can be one of the main causes for it to dry out as it can strip away your hairs’ natural oils. To help prevent it from drying out we recommend using conditioning treatments regularly. At Neville’s we offer a variety of in salon treatments such as Fusio Dose, Olaplex and the Redken Gold mask to help restore your hair’s natural moisture. These can be booked in online via our website or via phone on 0207 235 3654. We also recommend using hydrating haircare treatments at home such as the Balmain overnight repair serum designed to repair and strengthen your hair against breakage or the Balmain repair mask for extra nourishment.

4. Split Ends

Unless you follow a diligent regime when it comes to hair cutting you are most likely prone to split ends. These can occur as a result of overbrushing or excessive heat application. It’s important to remember that you should treat your hair with the same care you would treat your skin. Here at Neville, we offer a thermal scissor cut. Using heated scissor blades to round off and seal the hair tip to lock in moisture and minimise the damage that is caused by pollution, sunlight and heat styling. Expect your thermal scissor cut to last an extra month, split end free. Great for stretching out time between appointments. In addition, we recommend using a good quality hairbrush such as our Neville Paddle brush.

5. Greasy Hair

I’m sure you’ve heard of the word sebum before which is the name of the natural oil your scalp produces. At times your scalp can produce too much of it, which is when you are likely to experience greasy hair. You might be tempted to try and strip the oils using harsher shampoos, however these natural oils are primordial to maintain healthy luscious locks. So what’s the solution ? Try spacing out shampoos and replace every two washes with the use of dry shampoo. When applying conditioner try and avoid putting any on the roots, instead focus on the ends of your hair. When possible try using a cleansing shampoo to remove any product build-up on your scalp. We are particularly fond of Kérastase Specifique Bain Divalent which is a scalp shampoo for oily roots. It treats the hair fiber from lengths to tips to nourish dry and sensitized ends for hair to regain softness and shine. Hair at the roots greases less quickly while lengths remain nourished with split ends sealed.

Kérastase Bain Divalent Shampoo
Shop here

Feel free to leave us a comment below if you have any questions, we’ll be happy to help.

How to determine your hair type

Neville Hair Textures

Understanding your hair type is just as important as understanding your skin type. Without making a careful analysis, you will struggle to come up with an effective routine.

The first thing to know about determining your hair type is that there are 4 main categories: straight, wavy, curly and coily. What is more, there are other key elements to take into consideration such as porosity and scalp moisture which permit you to identify your unique hair type. Feeling lost yet?

When we talk about hair texture, we refer to the natural shape of your hair strands. There is an easy way to determine into which category you fall: next time you wash your hair you should let it dry naturally without adding any products. If your hair is bend and curl free and has a straight appearance, you can pretty much guarantee you have straight hair. Alternatively, if it dries with a slight bend or has an S shape, your hair is considered wavy. If your hair dries with a pronounced curl or loop pattern it means you have curly hair. Finally, a tight curl or spiral shape means you have coily hair.

When considering your hair, it is important to think about its structure and particularly its thickness. This is a deciding factor in how well your hair will react to products and which hairstyles you will be able to adopt. The best way to assess which category your hair falls into - either fine, medium or coarse - is to take a single strand of hair and place it next to a piece of thread. Thin hair will generally be finer than the thread and sadly probably won’t hold curls. If it appears thicker you most probably have coarse hair, and this will be further confirmed if you have difficulty styling it. If your hair is more or less the same size as the thread it is considered medium, making it easy to style and hold curls.

Porosity is another key aspect of your hair, which ultimately determines how much moisture or product your hair can retain. This is generally not how you determine your hair type but mostly to give you an idea of which hair products you should be using. There is an easy spray test you can carry out to determine your hair’s porosity. In order to carry the test out you will need a small water bottle with a spritz nozzle. Take a small section of naturally dried hair and apply water on small section. If the water appears just to sit on top the hair, chances are you have low porosity. This basically means that the cuticle lays flat preventing moisture to be absorbed, it is therefore recommended to apply any haircare on wet hair. Normal porosity is if your hair absorbs the water slowly, this is the lowest maintenance type. If your hair soaks in the water immediately, you have high porosity which means your hair is dry and brittle. For anyone that has high porosity we recommend using a lot of nourishing treatments and to avoid heat styling. Leave in treatments are also a great option to prevent further damage to the cuticle.

The truth about hair ties

The truth about hair ties

During summertime it can get extremely hot, and you may feel compelled to tie your hair up. Whether it is for comfort or practicality, we are all prone to tossing our hair up in a messy bun. Some may do it to hit the gym, others as a result of hitting the snooze button one too many times, either way it’s causing damage. You may not know it because you can’t see it but tying your hair up several times a day or even a few times a week causes unwanted friction. When you tie your hair up, you are ultimately eroding the hair shaft which in turn causes breakage that cannot be fixed or reversed.

The damage caused will often go unnoticed, until your next haircut of course. As a hair salon, we notice the damage caused by hair ties, when the stylist parts the hair at the nape of the neck only to reveal it is inches shorter. You can spot a ponytail wearer the minute they sit in the chair.

So, what can we do?

Luckily for us, the scrunchie has made a comeback and now more than ever is the time to invest in a high quality scrunchie. I will link some of my favourites below. Alternatively, you can opt for bobby pins or clips instead to keep those flyaway hairs at bay.

Elena’s edit:

Silk Hair Ties:

Shop here

Shop here

Clips:

Shop here

Shop here

Covid-19 Health And Safety Protocol

In light of the COVID-19 pandemic, we will be following strict guidelines in order to protect the safety of our clients and employees. Please keep in mind that these guidelines will be in effect during the period of the COVID-19 pandemic and may be adjusted as necessary, and they will be reduced when it is safe to do so.

Temperature checks - In order to maintain a safe environment each client entering the salon will have their temperature taken using an infrared thermometer.

Any client who has a temperature above 37.8°C will be sent home immediately and not allowed to return to the salon until they have no fever and no evidence of COVID-19 symptoms.
Symptom Check - Before carrying out any services, all clients entering the salon will be asked the following questions:

  • Have you had the recent onset of a new continuous cough?
  • Do you have a high temperature?
  • Have you noticed a loss of, or change in, normal sense of taste or smell?
If you have experienced any of these symptoms, however mild, we kindly ask that you stay at home and reschedule your appointment.
Before carrying out any service a member of our staff will ask you to sign a digital waiver. This is to ensure you understand that whilst we are taking all precautionary measures to help limit the risk is of infection you may be exposed on your way to the salon.
Limit people in the salon – In order to practice social distancing, we will accept clients by appointment only. We will be running our schedule by telephonic or online scheduling only. We will limit the number of persons in the waiting area in the salon. It is recommended that clients wait outside the salon until the Hairdresser is ready to serve them. We kindly ask that clients respect appointment times and we apologise in advance if we experience any delays. Please rest assured that any delay will be communicated in advance by phone. It is recommended that persons not being serviced in the salon wait outside the salon.
Maintain social distancing at all times! Spacing between persons in the salon should be at least 2 metres, except when one member of staff is servicing a client.
Personal Protective Gear:
  • Wearing masks – Clients should wear face masks to the extent possible while receiving services.
  • Shoe covers – The salon will provide shoe covers for all clients. Clients will be expected to put these on when entering the salon.
To limit the amount of people at the desk, all payments will be taken the day before the appointment. We will be operating a strict cancellation policy and 100% of fee will be charged for no show.
Hand sanitisers will be provided for you to use upon entering the salon.
To limit the risk of infection there will be no kitchen service. Please bring your own drink.
To limit the risk of infection there will be no cloakroom service. Plastic bags will be provided for you to safeguard your belongings.
To limit the risk of infection there will be no magazines or newspapers available.
Clients will be expected to follow floor stickers and signage to practice safe social distancing.
We kindly ask clients not to touch any retail products unless they have the intention of buying.
We kindly ask that all client refrain from handshakes or hugging.

Customer care vs Customer service

Customer care vs Customer service

Elena Lavagni reveals the importance of both in a post lockdown era.

As we anticipate the relaxation of lockdown, we have been thinking about how the business will operate and what our new normality will entail. Our clients have always been at the forefront of our business but in these uncertain times customer care, one of the hottest buzzwords in the business scene will become paramount. Often the lines get crossed and it’s important, now more than ever to differentiate customer care and customer service.

So what is the difference?

Customer care is what we do thinking about our client. Ultimately it embodies how well customers are taken care of whilst interacting with the brand. It’s the sentiment beyond the tangible, customer care is how we look after our customers by listening to their needs and offering the correct solutions. Ultimately creating an emotional connection with the core of our business.

Customer service on the other hand, is how we treat our clients when they walk into the salon. Increasing customer satisfaction is the aim of customer service. It’s about providing the customer with the correct information and assisting them to provide them with the best product or service suited to them. Ensuring they had a wonderful experience during the time they were with you.

The combination of both is essential to building long term loyalty and satisfaction.

At Neville, every service and product offered is with the Neville client in mind. We don’t offer services because they are trendy. We offer them because we know she needs them.

Understanding our clients will most certainly help us navigate through the difficulties that lie ahead. We know that our client is psychologically strong, she has a life and most importantly she knows what she wants. She is in control.

The salon was built on customer care and more than ever we will have to focus on this.

Offering consistency on the client journey will have to become second nature.

Personality Matchmaking

Personality Matchmaking

Studying psychology at university taught me firsthand the importance of understanding an individual’s needs and tastes, and business is no different. In order to provide a good service to our clients we need to understand them and their needs. Once we have this understanding we can do what we love doing and what I call personality matchmaking. For those wondering, I don’t run a dating company on the side, rather I try to pair each client with a stylist whose personality will resonate with them. Personality matchmaking is one of the key aspects of the business for me. I truly believe that enabling a great rapport between the stylist and the client will create great results and will ultimately make the client feel good and happy. To find someone that truly understand you especially regarding your hair and beauty is super important, not only for your own confidence but also for your sanity.

Being good at what we do is not only providing a wonderful haircut and colour service, but it's also been able to give that little extra. I like to spend time developing relationships with my clients and learning more about them, it allows me to create suitable matches to give each client the experience they deserve.

Personality is the first point of call when it comes to hair stylists and I take that into consideration from the recruitment process. The first thing I ask my receptionists before interviewing a potential candidate is - what’s their personality like? 99% of the time I am look for something different. Ultimately, we can only teach the hairdresser how to do hair and the craftsmanship behind it. Their personality is a result of their personal journey and life story. Providing the match make is a success, the stylist will give you their heart and their soul. I am so lucky to count such a vast number of hairdressers from my team whose personalities can click with anyone.

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